INTRODUCTION
Howard Marshall Engineering Limited (hereafter referred to as HME) is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.
HME company number is 08581123 and the registered address is Barracks Farm, Papplewick, Nottingham, NG15 8FG.
This document outlines the anticipated impact on HME and our approach to ensuring our compliance with the new legislation.
Are we a data controller or a data processor?
A ‘data controller’ is an entity that controls how and why personal data is processed and a ‘data processor’ uses, handles or works with the data under the instruction of the controller. Therefore, HME is a data processor for the purpose of existing data privacy legislation and GDPR. HME is also a data controller in that we store and manage data about our customers, suppliers and staff.
This policy applies to any personal information provided by you through the HME website or provided to HME directly or by HME’s product distributers or retailers.
It is important that you read this privacy policy together with any other privacy policy HME may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your personal information.
WHY DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?
HME collects personal information about you to inform you about, and provide you with, HME Products or services, to deal with any enquiries you may have about them and to improve and develop these for the future.
WHAT PERSONAL INFORMATION DO WE COLLECT?
HME collects the following types of information about you:
Personal Identification Information
• Forename and surname
Telephone number
• Company Name
• Address
• Details of the HME Product or Service you are interested in
Non Personal Identification Information
• Browser Name
• Type of Computer
• Techncial Information
• Means of connection
Web Browser Cookies
• Our Site may use”cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
HOW DO WE RECEIVE PERSONAL INFORMATION ABOUT YOU?
HME receives this personal information about you:
• When you contact us directly or visit the website or through social media to request information or a quote for a HME Product or service or to make a general enquiry • Where you have contacted by HME’s product distributers or retailers in relation to acquiring a Product
HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?
HME uses this personal information about you:
• To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalise your experience
We may use information to understand how our visitors use the services and resources provided on our Site.
• To improve our Site and our services
We may use feedback you provide to improve our products and services. We may also use your personal data to obtain details about website statistics and traffic to our Site, to improve the overall running of our Site.
• To run a promotion, contest, survey or other Site feature
To send visitors information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails/Social Media Content
We may use the email address to respond to their inquiries, questions, and/or other requests.
• To send promotional emails/Social Media Content
We may send visitors emails that may include company news, updates, related product or service information, etc. We will only do this if the customer has opted in to receiving such communications or where the communications are in respect of similar products and services only. If at any time the customer would like to unsubscribe this can be done by contacting HME sales@hme.co.uk
• To send other promotional materials
We may also contact customers with promotional information through other means where doing so is lawful (for example, we may send customers text messages where they have opted in). If you do not wish to receive such communications, please email us at sales@hme.co.uk.
• To the extent that we are required to do so by law
o In connection with any legal proceedings or prospective legal proceedings o In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
HOW WILL WE CONTACT YOU?
HME and its third-party service providers (eg, marketing fulfilment agencies) may contact you by post, telephone, email and/or text message or social media messaging, unless you have told us not to.
WHO DO WE PROVIDE THIS PERSONAL INFORMATION TO?
HME will provide your personal information to:
• A relevant manufacturer or HME’s product distributers or retailers if appropriate or any interested party when acquiring Products or services or to benefit you for service support in relation to your Products
• The relevant Finance Partners if you are acquiring or are interested in acquiring products or services
• Our service providers who perform services on our behalf, such as marketing fulfilment agencies or IT service providers
• To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
• To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
WHERE WE STORE YOUR INFORMATION
All personal information we have about you is stored on secure servers operated by HME or its third-party service providers. These third-party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. HME ensures that these third-party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.
DATA TRANSFERS
Your personal information may be transferred to offices operating in countries outside the European Economic Area (EEA) or may be processed by HME’s third party service providers based or operating outside the EEA. HME will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.
DATA RETENTION
Your personal information will be held in HME’s systems for an indefinite period to manage our relationship with you. HME will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.
• To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
• To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
WHERE WE STORE YOUR INFORMATION
All personal information we have about you is stored on secure servers operated by HME or its third-party service providers. These third-party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. HME ensures that these third-party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.
DATA TRANSFERS
Your personal information may be transferred to offices operating in countries outside the European Economic Area (EEA) or may be processed by HME’s third party service providers based or operating outside the EEA. HME will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.
DATA RETENTION
Your personal information will be held in HME’s systems for an indefinite period to manage our relationship with you. HME will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.
You have the right at any time to withdraw consent to receiving marketing from HME and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:
Post: HOWARD MARSHALL ENGINEERING Ltd. Barracks Farm, Papplewick, Nottingham, NG15 8FG
Email: sales@hme.co.uk
You can also exercise any of these rights at any time by contacting us using the contact details provided below.
If you are concerned or have questions about how HME handles your personal data please contact us and we will do our best to assist you.
Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/.
CHANGES TO OUR PRIVACY POLICY
HME reserve the right to revise this privacy policy or any part of it from time to time. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT DETAILS
Questions, comments and requests regarding this privacy policy should be addressed to HME at the above address.